Delete in the app
The fastest way. Your account and data are deleted right away.
- Open the Alvixa app and sign in.
- Go to Settings → Account.
- Tap Delete account and confirm.
Request by email
No longer have the app installed? Send a request and we’ll handle it for you.
- Email [email protected] with the subject Account deletion request, or use the contact form.
- Include the app name and the email address or sign-in method used for your account.
- We’ll verify the request is yours and confirm when deletion is complete, within 30 days.
What gets deleted
| Data | What happens |
|---|---|
| Profile (name, email, body metrics, goals) | Permanently deleted |
| Workouts, logs, habits and settings | Permanently deleted |
| Health data synced from Apple Health / Health Connect | Deleted from our systems; data in Apple Health or Health Connect stays under your control |
| Support emails | Deleted within 30 days |
| Purchase records | Kept only as long as tax and accounting law requires (up to 7 years), then deleted |
| Crash logs and aggregated analytics | Anonymised, so they no longer identify you |
Subscriptions
Deleting your account does not cancel a subscription. Cancel it first in your App Store or Google Play subscription settings so you are not charged again.
Delete some data only
Want to keep your account but remove specific data, such as workout history or health sync? Most of it can be cleared in the app’s settings, or email [email protected] and tell us what to remove.