How can we help?
Answers to the questions we hear most. If yours isn’t here, our team is one message away.
How do I contact support?
Use the contact form or email [email protected]. Include the app name, your device and OS version, and what happened. We usually reply within 2 business days.
How do I restore my purchases?
Open the app’s Settings and tap Restore purchases. Make sure you are signed in to the same Apple ID or Google account you used to buy. If it still doesn’t work, contact us with your order number.
How do I cancel a subscription?
Subscriptions are managed by Apple or Google, not by us. iPhone: Settings → your name → Subscriptions. Android: Google Play → profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.
Can I get a refund?
Refunds are handled by the store you paid through. Request one at reportaproblem.apple.com for Apple, or through your Google Play order history. We can’t issue refunds directly, but we’re happy to help if you get stuck.
Why isn’t my data syncing with Apple Health or Health Connect?
Check that the app has permission: on iPhone go to Settings → Health → Data Access & Devices; on Android open Health Connect → App permissions. Then reopen the app. Permission can be changed or revoked at any time.
I’m not getting reminders or notifications.
Make sure notifications are allowed for the app in your phone’s settings, that reminders are switched on in the app, and that Focus / Do Not Disturb or battery-saver modes are not blocking them.
How do I delete my account and data?
You can delete your account from inside the app (Settings → Account → Delete account), or follow the steps on our account deletion page.
Are your apps medical advice?
No. Our apps are for general fitness and wellbeing only. Talk to a qualified health professional before starting a new exercise program, especially if you have a medical condition. See our health disclaimer.